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Millions of new smart phones continue to ship every month, and many of them find their way into businesses to help workers do their jobs in innovative new ways. Many of these same phones will be replaced within a year because they are not durable enough to work reliably in new enterprise work environments. When smart phones will be used by new categories of users to support new business processes, there are new requirements for phones themselves. Ruggedness is at the top of the list. If phones fail and worker productivity suffers, the cost is much greater than the price of the phone.
This white paper takes an in-depth look at which smart phone features make work easer for users in emerging enterprise applications and explains why ruggedness is a requirement. It focuses primarily on the needs of workers who will use phones to communicate, run enterprise applications and service customers or equipment in non-office environments. By understanding the work environment and user requirements that impact smart phones for these emerging environments, enterprises can choose devices that will provide the most reliable performance, longest lifecycles and superior return on investment (ROI).
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