Areas Where Outsourcing Will Grow In The Next Five Years

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Executive Summary

The author says reverse outsourcing will pick up steam. This trend has two facets. First, he says the economic downturn and the weakening U.S. dollar have inspired some companies to move their outsourced work back to the domestic arena. "Today there is a preference to relocate customer-centric functions back to the United States," he says. This trend will "accelerate" over the next five years. Because the economics now work, the author predicts American suppliers "will invest more aggressively in offering capabilities domestically."

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