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Deregulation, increasing privatization, competition, and technological transformations in the telecom sector have ushered in new ways of doing businesses in the telecom sector. As voice communication is increasingly becoming a commodity business, there is stress on telecom firms to generate revenues from innovative and value added services. Technological changes such as those in chip design, internet based protocols and services for example, VOIP, carrier grade wireless networks, software radios, etc., has meant that innovations in new product and service design can no longer be limited to those with telecom expertise.
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