Data Management

Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

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Executive Summary

Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. But the lack of integration between NetSuite CRM and the company's other systems slowed performance, limited productivity, and restricted growth. After evaluating several CRM solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics? CRM. Using Microsoft Dynamics CRM, the company has cut call center customer support time by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity.

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