Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense

Date Added: Nov 2008
Format: PDF

IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while the majority of those organizations are focused on ITIL v2 process adoption, the ITIL Event Management process is not introduced until ITIL v3.