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Automating Problem Analysis and Resolution Across the Application Life Cycle: Enhancing the Efficiency of Offshore Software Development and Support

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Executive Summary

This paper details the benefits of automating application problem determination and resolution throughout the application life cycle, from development to production. BMC's Application Problem Resolution product is an automated problem determination asset that can be leveraged by both development and production support teams to diagnose and communicate application problems very efficiently. It promotes efficient cross-team communication by automating the process of identifying software defects and application problems, and documenting them in a graphical, consistent manner.

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