Unified Comms

Avaya Agile Communication Environment Integration With IBM Desktop Software

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Executive Summary

One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with IBM desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Web Browser Add-In allows employees to use their desk phones to click to call e-mail addresses and telephone numbers contained within a Web browser.

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