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Avaya Agile Communication Environment Integration With Microsoft Desktop Software

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Executive Summary

One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with Microsoft desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Office Add-In and Web Browser Add-In allow employees to use their desk phones to click to call names, e-mail addresses and telephone numbers contained within Microsoft Office applications or a Web browser. For companies at a more advanced stage of UC deployment, Avaya ACE integrates existing multi-vendor telephony and video systems with Microsoft Office Communications Server.

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