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Avaya Aura Application Enablement Services: Simplified Integration With Hundreds of Communications and Business Applications

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Executive Summary

Avaya Aura Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of contact center, call recording and click-to-dial applications. It includes an enhanced set of telephony application programming interfaces (APIs), protocols, Web Services, and direct IP access to media, and supports standards such as Computer Supported Telecommunications Applications (CSTA), Java Telephony API (JTAPI) and Telephony Server API (TSAPI) that expose Avaya Aura Communication Manager features.

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