Avaya Aura Contact Center 6.0

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Executive Summary

Avaya AuraTM Contact Center 6.0 (Avaya Aura CC 6.0) is a context-sensitive, collaborative, voice and multi-media customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions. Avaya Aura CC 6.0 intelligently routes up to six multimedia contacts to the most appropriate resource through a unified agent interface. By creating a complete view of the customer and the context of their interaction, Avaya Aura CC 6.0 allows enterprises and organizations to manage the customer experience in a way that consistently delivers a superior level of engagement.

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