Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data

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Executive Summary

In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system and how to use the DIW to employ the SEND INFO operation. This allows the Avaya Aura Contact Center system to capture call information and store it in a database for reporting purposes.