Avaya Aura Contact Center Scripting Demystified

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Executive Summary

It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associating key elements of that pattern with the corresponding scripting code. If you begin with a blank page, the process is overwhelming. If you have a series of questions to answer - a kind of plug and play approach - script writing is manageable and satisfying. It all begins with "IF!"