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Avaya Contact Center Express 4.1

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Executive Summary

Avaya Contact Center Express (CCE) is a cost-effective, easy-to-implement, screen pop contact center solution specifically designed for Avaya Communication Manager and Avaya Call Center Elite; CCE supports powerful multi-channel communication capabilities for voice, email, fax, web chat, IM (Microsoft Office Communicator, Google Talk, MSN and AOL) and SMS messaging. It consists of easy to use applications and a framework of server components that can be used to CTI-enable existing solutions or build new, high quality applications. It is easy to implement and simple to use and maintain.

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