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Increased competition and economic instability are among the many factors that make attracting new customers and retaining existing ones an ongoing challenge for financial services organizations. An inadequate customer on-boarding process or a fragmented customer banking experience can lead to customer dissatisfaction and eventual loss of revenue. Innovative, proactive and targeted communications can help organizations address these challenges as well as improve their operations for lower costs and increased collection rates. The Avaya Proactive Outreach for Financial Services solution combines Avaya products, applications and services to help the organization deliver these proactive communications services to customers.
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