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The purpose of this paper is to provide an overview of the business value related to Avaya and Microsoft's joint Unified Communications solutions. This includes paper valuable information to help readers better understand the elements and steps involved in making the Unified Communications decision and covers some factors that will help make Unified Communications solution implementation a success. Also, included is a section covering the factors a company should consider when calculating a potential Return On Investment (ROI) of their Unified Communications solution.
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