Average Waiting Time of Customers in a New Queue System With Different Classes

It is very complicated to keep the business processes under control since the business processes change rapidly and thus flexibility is an important attribute which businesses should possess in order to respond to rapid changes in the business environment. The purpose of this paper is to divide the companies' customers into different priority groups to be served according to their payment history and feedback in order to increase the companies' performance and profit and save the time of customers within high priority class which may lead to increase their satisfaction.

Provided by: Emerald Group Publishing Topic: Software Date Added: Jan 2013 Format: PDF

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