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Balanced Process Management

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Executive Summary

We must balance the tensions between the competing cases for standardized global processes versus locally tailored processes? To what extent should organizational energy be expended in enforcing compliance with standards or in managing the variability that is inevitable in complex organizations? The purpose of any process is to deliver value to customers and other stakeholders. The purpose of managing the process is to optimize the value delivered to everyone. That's a multi-variant task to be achieved in a dynamic environment. We need a multi-variant balance of responses. We need Balanced Process Management.

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