Date Added: Jul 2010
Lean advantage is unique in several ways. First, it takes a strategic view of operations. The goals of operations improvement - for example, lower costs, higher revenues, and improved customer satisfaction - are determined by a bank's strategic priorities. More often than not, these priorities call for improvements to the customer experience, which is why lean advantage sets out to understand the drivers of customer value. The priorities for operations improvement are then translated into hard, measurable metrics.