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Many IT organizations are struggling with the growing demand for more agility, increased efficiency, and better alignment with business needs. A service-centric approach is mandatory to meet this demand. This business white paper discusses the service lifecycle management approach, offering IT a comprehensive and effective methodology for increasing the quality, performance, and value of services. It talks about what this approach is, how Information Technology Infrastructure Library (ITIL®) supports it, what benefits an IT organization can gain from it, and finally how HP Service Management solutions enable you taking this into practice.
- Format: PDF
- Size: 750.47 KB