Mobility

Benchmark Indicators for African National Telecom Regularly Authority Websites

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Executive Summary

The concept of governance in recent years has evolved with the introduction of information and communication technologies (ICT). Governments can now provide services without the need for the traditional face-to-face interaction. This undoubtedly represents a marked change; more so, for African countries whose governance measures are increasingly measured by their ability to reduce bureaucracy levels through the use of e-governance. In this model, a government is expected to incorporate three types of interactions namely: government to-government (G2G), government-to-business (G2B) and government-to-citizen (G2C).

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