Benchmark Indicators for African National Telecom Regularly Authority Websites

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The concept of governance in recent years has evolved with the introduction of information and communication technologies (ICT). Governments can now provide services without the need for the traditional face-to-face interaction. This undoubtedly represents a marked change; more so, for African countries whose governance measures are increasingly measured by their ability to reduce bureaucracy levels through the use of e-governance. In this model, a government is expected to incorporate three types of interactions namely: government to-government (G2G), government-to-business (G2B) and government-to-citizen (G2C).