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Leaders are expected to always be a step ahead of their competition. However, without the utilization of applicable and needed tools it is difficult for organizations to become and to remain competitive. A tool that can be utilized to strengthen organizational performance and consequently enhance competitiveness is benchmarking. Benchmarking is an effective tool that allows organizations to improve upon existing ideas and techniques. It can also increase an organization's level of effectiveness, efficiency and overall performance. Benchmarking helps evaluate factors that influence an organization's productivity in relation to the best practices regarding the same factors.
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