Unified Comms

Benchmarking Videoconferencing Success

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Executive Summary

Exactly what defines a successful videoconferencing session? If a company claims to have a videoconferencing success rate of 95%, exactly what does that mean? These are questions that have plagued the Videoconferencing (VC) industry for more than 20 years. Unfortunately, there is no pre-defined or generally-accepted methodology for measuring videoconferencing success. As a result, it is difficult for enterprise videoconferencing managers to measure their own performance, and compare their company's performance to that of other organizations. In short, there is no videoconferencing success benchmark.

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