Data Management

Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses

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Executive Summary

Smaller IT organizations, such as those serving Small-to-Medium Businesses (SMBs) and departments within larger organizations must deliver world-class service on a small company budget. With increasing financial pressures and constraints, an already overworked staff and ever-increasing customer expectations, one know that getting the most out of every minute and dollar is crucial to survival and growth. Unlike larger enterprises that have significant resources to develop and maintain IT processes, one must concentrate on the core business before thinking about IT best practices. This can force into merely "Fighting Fires" rather than taking a structured and pragmatic approach to delivering business value.

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