Business Intelligence

Benefits of Decision Support Using Soft Computing

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Executive Summary

General Electric's Research Center has been using Soft Computing (SC) and related techniques to create Decision Support Systems (DSS) since the early 1980's. After fielding and maintaining multiple applications the authors have found many benefits from using soft computing to create knowledge based decision support applications. This paper will describe the benefits of using SC for creating a DSS and then show two recently fielded applications. The applications are a classification tool for determining the risk of financial transactions and a parts advisor for servicing medical equipment.

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