Enterprise 2.0

Best Practices for Customer Service - A Nucleus Research Guidebook

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Executive Summary

As quality service becomes a key differentiator for customer retention and future sales, companies must take an integrated approach to differentiate their customer service from that of their competitors.

This Guidebook explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answer at the right time, driving increased customer service productivity and increased customer satisfaction.

  • Format: PDF
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