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Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager

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Executive Summary

This paper highlights suggested best practices for field personnel and customers. It will help enables one to effectively use Cisco Unified Operations Manager to monitor Cisco Unified Contact Center Enterprise. Cisco Unified Operations Manager (referred to as Operations Manager from this point forward) provides a unified view of the entire IP communications infrastructure. It presents the current operational status of each element of the IP communications network. Operations Manager continuously monitors the current operational status of different IP communications elements.

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