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In general, an environment that is more locked down has less changes and less variation from a known good configuration. End users are more limited in their ability to install applications, printers and perform desktop functions. This secures the desktop which in turn leaves the company less vulnerable to malware, virus, etc. IT Administrators need a flexible approach for controlling its corporate desktop and laptop environment and with enhanced control over managing your environment, the number of end user support calls to the help desk are reduced, not simply shifted from one type of call to another.
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