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Best Practices in Instant Messaging Management

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Executive Summary

Instant messaging (IM) is quickly becoming the tool of choice for communicating across the enterprise. It's now quick and easy to speak to a remote employee, customer or vendor without resorting to e-mail. However, IM does come with risks:

  • Not enough oversight
  • Diminished employee productivity
  • Vulnerability to malware and viruses
  • Accidental transfer of sensitive documents
  • Disregard of compliance/legal issues
In the Quest white paper, "Best Practices in Instant Messaging Management," learn to maximize the benefits - while reducing the risks - of IM. Keep the power of IM working in your favor. Read this white paper today.

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