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Once organizations start to succeed with process improvement, they then face the challenge of making it sustainable and moving toward a high-performance organization by training high-performance managers. There are growing numbers of research projects and case studies reflecting how BPM is being used, or planned to be used, by organizations throughout the world. But BPM is often thought of, or referred to, as a technology or IT system, which it is not. Technology is a powerful supporting mechanism. BPM provides the management capabilities needed to improve your business, and it's more important than ever in today's economic times of unexpected change.
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