IT Employment

Beyond the Cookie Cutter - Cluster Workstation Design

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Executive Summary

In the call center, workstations play an integral role in the productivity of both agents and supervisors. Call center furniture must not only be designed for comfort but also in a way that fosters communications and collaboration. One of the most recent trends in call center furniture design has been the return of cluster workstations, also known as circular core stations or pods. The cluster workstation has a unique circular setup that allows agents to work in a team environment and more easily achieve the goals of the call center. While the design has returned mostly because call centers are looking for something other than cookie cutter workstations, this furniture layout does offer some interesting benefits.

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