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IT organizations need to identify assets and how they are configured. Today's number of IT components, their configurations, relationships among them, and the constant changes introduced by business and technology needs make manual tracking difficult. It is impractical and costly to conduct manual audits and maintain IT service relationship and application dependency mapping information. Discovery automates the process of gathering required information and populating and maintaining a CMDB. This is done by discovering IT hardware and software and creating instances of configuration items and relationships from the discovered data. A configuration item can be physical (such as a computer system), logical (such as an installed instance of a software program), or conceptual (such as a business service).
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