BPM Case Study: Telecom; Implementing BPM to Drives Profitable Sales

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Executive Summary

TeliaSonera Business Services is a part of TeliaSonera the telecommunications company formed as a result of the merger between Swedish company Telia AB and Finnish telecom operator Sonera Corporation in December 2002. With the number of subscriptions in 2009 reaching approximately 144 million in the majority-owned operations and associated companies, TeliaSonera is at the forefront of the adoption of mobile and internet-based services in the Nordic and Baltic markets. It provides high quality telecommunications services, including packaging and carrying audio, images, data, information, transactions and entertainment.

Read on to see how IBM helps drives profitable sales.

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