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This large computer manufacturer is one of the world's leading computer systems companies. They design, build and customize products and services to satisfy a range of customer requirements. Their climb to market leadership is the result of a persistent focus on delivering the best possible customer experience by directly selling standards-based computing products and services. One of the challenges in selling directly to end customers is coordinating the delivery of products ordered online. Because of various problems, up to 1 percent of the systems sent to customers are not immediately delivered. These are called distressed shipments. Since this manufacturer ships over 20 million computers per year, this presents a large problem.
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