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BPM, applied correctly, has the ability to transform banks through greater efficiency, agility and customer focus. There is no doubt that banks stand to gain enormously from BPM, which explains the heightened level of interest in this space over the last few years. However, industry experts caution against firms getting carried away in the hype that always surround a new technology trend. Banks need to realize that BPM is definitely not a panacea that can solve problems instantly, nor can it transform overnight a costly or failing bank into an efficient and successful one. It is also important to bear in mind that while BPM tools have vast capabilities, they cannot fix broken processes.
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