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With one IT department in five spending more than half its time and resources on routine updates, maintenance and administration of existing systems, it is not surprising that top business objectives such as business process improvements, reducing enterprise costs, increasing the use of information/analytics, improving workforce effectiveness and attracting new customers end up sitting on the back burner.
When money is tight, smart decision-making can turn early investments in change and improvement into big savings later by reducing the long-term burden of routine maintenance. Hosted security services (also known as cloud computing, Software-as-a-Service or SaaS) are a good example of such an investment and the subject of this paper.
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