Data Management

BSM: Delivering on Business Goals - The True Value Proposition of Business Service Management Begins With Practical IT Strategies to Support Business Goals

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Executive Summary

In a recent online survey of 111 senior IT managers, Computerworld asked respondents about their strategies for aligning IT with the business. Survey results show that for many IT leaders, alignment with the business no longer means just cutting costs or rolling out strategic applications. Increasingly, CIOs define alignment in terms of how effectively their IT departments support core business goals for growth and profitability. In effect, IT has to mind top line as well as the bottom line - to improve service, drive growth and deliver value to the business. This white paper provides an analysis of the survey results and offers practical strategies for adopting BSM, including how one can connect BSM to IT governance and security for comprehensive Enterprise IT Management approach.

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