BT Saves More Than ?15 million and improves customer services with Identity & Access Management

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Executive Summary

This report from CA shows how, by enabling simplified sign-on for all of BT's user communities, the reusable authentication capability has helped save ?4.5 million per annum since 2004. BT is also able to enhance the customer experience and its competitive advantage by using the solution to increase speed to market for new applications and extend self-service options.

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