Building a Methodology for Context-Aware Business Processes: Insights From an Exploratory Case Study
In this paper, the authors describe the findings from an exploratory case study into the business processes at a leading Australian insurance provider. The business processes are frequently subjected to changes and deviations due to contextual events such as weather, financial conditions and others. In this paper, they examine how context impacts business processes and how resulting business process changes are enacted. From their analysis, they suggest a methodological framework to guide organizations in the complex challenge of linking changing contextual factors with internal process design.