Leadership Investigate

Building a Unified Communications and Collaboration Environment That Supports Virtual Teams

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Executive Summary

Unified Communications is giving businesses today that kind of advantage. Corporations are moving to Voice over IP (VoIP) telecommunications, presence-enabled applications, and converged fixed-mobile communications, making it possible to find people in virtually any location, on almost any device. Businesses are also using team collaborative tools such as online whiteboarding, shared applications, and team workspaces, enabling dispersed employees to work together more effectively. This white paper will examine the challenges associated with implementing a UC&C environment that supports virtual teams and will consider best practices for addressing those challenges. This paper will also demonstrate that organizations that develop an effective and productive UC&C environment for their virtual teams can realize tangible benefits in the performance of the enterprise.

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