Download now Free registration required
Collision repair facilities are trying to figure how they can use their Customer Satisfaction Indexing (CSI) to build customer loyalty. They are not even using it to the fullest potential. This is because there is no plan to take action on the data that is collated. This paper will filter the huge amount of information so that practical steps can be taken to increase the loyalty. AutocheX has identified five critical elements that have a common sense approach to this issue. It involves commitment, data collection, integration, action and accountability. With these elements in place any company big or small can increase customer loyalty. Making the best use of CSI data is a challenge but when collision repair facilities implement the strategic and tactical measures that lead to action efforts for loyal can be improved. It maximizes the return on investment for CSI. Customers return by word of mouth and are essential for repeat business. The cycle of improvement begins with commitment, sticks to data collection, integration and action. This eventually related to greater accountability. Today's business environment is such that CSI is essential for sustained profitability and growth. Hard work is one of the key components of success in a competitive environment. Customers find consistency in the approach and products to be loyal. Hence customer care is very essential.
- Format: PDF
- Size: 1133.1 KB