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Building an e-Government e-Trust Infrastructure

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Executive Summary

This paper presents a Trust Model for e-Government implementation. In the first part of the paper, the trust definition from different points of view (psychology, philosophy, linguistic, sociology, and mathematics) was presented. Most people think that to build trust between the government and its customers or citizens. However, this was not always true; most citizens or customers do not have positive attitudes toward their governments for political reasons, social reasons, and other reasons. The second part of the paper shows the main elements of trust with some examples. The last part discusses the proposed e-Government trust model and shows that trust was a multidimensional issue.

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