Date Added: Apr 2010
An outsourcing agreement is deemed successful if the expected benefits are harvested and the organization's stakeholders recognize that the deal is delivering these benefits. Achieving these two objectives is dependent on the effectiveness of the client team managing the agreement. A team that is too large or too small, or that lacks the required skills or has the wrong mandate, will jeopardize the successful implementation of the agreement. Planning for such a team should happen early in the bid process. To help organizations develop a stay back team that guides a successful outsourcing agreement, this paper presents CGI's advice for defining and building the team, highlights industry best practices, and provides recommendations of the team's role, size and required skill set.