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With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The network operating center (NOC) and help desk services are the foundation of your business and its ability to meet client commitments and service level agreements (SLAs).
MSPs have many choices to make when building and operating a NOC and help desk. This paper will examine several models and provide a checklist of items you need to consider when exploring your options. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business.
Download our free whitepaper for a checklist of questions and considerations when building your NOC and/or Help Desk.
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