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In today's hypercompetitive global economy, agility in response to change is more important than ever. Information and the interaction around it have become key assets of most enterprises, and making good decisions in continuously shrinking cycle times is a defining operational characteristic of a successful company. This market imperative to access the right information and deliver it to the right people at the right time has led to an increased interest in building social enterprise capabilities- and the social Web is central to that quest. As businesses adopt these social collaboration tools within the enterprise to foster collaboration and increase the productivity of their employees, they also find that those tools are invaluable for achieving operational excellence.
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