Data Management

Building Metrics For A Process

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Executive Summary

In this paper the authors provide some principles and a tool to remedy the most significant problems. The authors will describe the guidelines they follow in creating process metrics for clients and will apply those guidelines using a tool for identifying the right process metrics. This tool is part of a larger toolkit that the authors employ when helping an organization build a comprehensive process-focused management system; this particular tool is central to the task of producing good, useful process metrics.

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