Building The Business Case For VoIP Phone Service

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Executive Summary

Businesses need to look at many factors when deciding on a new VoIP telephone service. This paper provides some considerations when shopping for VoIP phone services. Lower telecom call costs. VoIP service providers charge significantly less (up to 50% less) for phone connectivity service. Productivity increases with VoIP phone service can be substantial. Some businesses have reported productivity increases up to 3 hours per week, per employee. Features such as find me/follow me, remote office, click to call, Outlook integration, unified voice mail, conference calling, and collaboration tools enable productivity increases.

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