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This paper outlines how a Business Intelligence Competency Center can help organisations better leverage their investment in technology and improve the effectiveness of knowledge workers, transition analysts from technical data gatherers to solution providers and optimise fact-based business processes. A common philosophical discussion surrounding the BICC concept asks: should a BICC only address information delivery or should it also address the components of information management that include data acquisition and integration? It did not believe there is a single right answer to this question and have seen both models work. Culture, capabilities and other factors within an organisation vary greatly across organisations and help determine which approach represents a better starting point.
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