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The last decade has seen tremendous shifts in telecom communications landscape. The early nineties were marked by steady growth in the adoption of the Internet Protocol (IP). Telecom system vendors modeled their businesses around carriers and tier1&2 ISPs. Their research and development mainly catered to the needs of data and voice convergence for telecommunication operators and the large enterprises. The data/voice convergent communication systems have never been available to small businesses, especially small company with less than 100 employees. In today's globalization, both small and medium businesses have ability to play a global role. Their target market is not limited geographically any more. These small and medium businesses often have branch offices in multiple cities or multiple countries.
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