E-Commerce

Building Your Business Case for Best-Practice IT Services Delivery

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Executive Summary

This white paper examines various TCO components and complexities, as well as hidden costs, cost avoidance, and business impacts that companies can miss when building their business case. The paper discusses aspects of building a business case in assessing total cost of ownership in delivering best practices through an in-house IT service delivery model compared to the cost of an outsourced on-demand service delivery model.

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