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Enterprise change happens on multiple levels and with the effort of many individuals. It cannot happen without modifications to business processes at the transaction level, as committed employees work with business owners to analyze changes to the way work is done. Once that analysis is complete, support areas such as IT, HR, and Operations must work to implement the new methods. In most insurance companies, the people responsible for identifying, facilitating, documenting, and communicating the new business requirements are the business analysts.
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